Duties General:

• The Andrew Wommack Ministries Canada Partner Relations Manager will, in collaboration with Marketing, develop and lead the strategy for partner retention and re-engagement. They will oversee the Partner Relations team and serve as the primary face of the ministry to partners, ensuring all engagement efforts align with ministry goals and values.

Duties Specific:

• Develop and lead partner retention and re-engagement strategies in collaboration with Marketing to support sustainable revenue growth.
• Track and report on key partner metrics (growth, retention, cancellations, decreases, increases, re-engagements) to monitor performance and adjust tactics in alignment with ministry goals.
• Oversee and implement the partner communication plan, ensuring all partners are thanked, updated, acknowledged, and well-stewarded on a consistent basis.
• Analyze and share partner feedback and trends with Marketing and Leadership to inform campaign direction and ministry decision-making.
• Serve as the primary representative of partner engagement, including direct calls, event participation, and special ministry requests.
• Supervise the Partner Relations Administrator and call team, ensuring alignment with strategy and the heart of the ministry, while also maintaining data accuracy and quality execution.
• Collaborate with Marketing to develop partner-facing campaigns, storytelling initiatives, and strategic donor touchpoints.
• Identify and act on opportunities for pledge increases and reactivation, using data insights to guide proactive outreach.
• Coordinate the partner experience across ministry events, ensuring pre-, during-, and post-event engagement is thoughtful and seamless.
• Stay current on Andrew’s teachings and ministry updates to ensure all partner communications are timely and aligned.
• Ensure timely and personal follow-up on all partner inquiries, outreach, and ministry-initiated calls.
• Participate in relevant trainings and incorporate updates into team processes and strategy.