Duties General:

• The Andrew Wommack Ministries Canada Customer Care Agent will work with the public in taking all orders for product offered by the ministry.
• The Andrew Wommack Ministries Canada Customer Care Agent will ensure the proper routing for orders, tracking all customer information and will communicate any problems with their line of accountability.
• The Andrew Wommack Ministries Canada Customer Care Agent will follow all policies and procedures established by World Outreach.
• The Andrew Wommack Ministries Canada Customer Care Agent will receive phone calls from the public, and work to answer all requests, including general information.

Duties Specific:

• The Andrew Wommack Ministries Canada Customer Care Agent will answer customer calls to process product orders, process donations and accurately input customer information into various system applications.
• The Andrew Wommack Ministries Canada Customer Care Agent will represent the heart and vision of Andrew Wommack and the ministry, providing excellent customer service.
• The Andrew Wommack Ministries Canada Customer Care Agent will serve as the first line of contact for the public, answering any questions concerning the ministry or products.
• Account Maintenance – Enters and maintains donor account data in the AWMC donor software. This includes contact information, ministry partnerships, recurring transactions, notes, and codes and create new accounts.
• Orders and Donations – Must be able to use different applications to process product orders and donations generated through the mail, phones, web link and AWMC/Charis meetings.
• Quality Work – Ability and desire to produce quality work.
• Customer Service – Responds to donor inquiries, redirecting to other departments, various order requests, and payment problems in a prompt and courteous manner via phone, or by generating email and/or mail letter correspondence.
• Team Meetings – Participates and input in customer care team meetings, bringing new ideas to the Customer Care Manager.
• Assist Customer Care Manager with various tasks and projects as needed.